Free maintenance services will be provided by KAI for your better experience with SHUN collection.
Please be reminded that:
● SHUN collection shouldn't be used to chop or cut with large forces, which should be avoided in order to prevent problems such as blade breaking or cracking.
● Free maintenance services are only provided for breaks or cracks that are within 3mm.
● If breaks or cracks are greater than 3mm, the knives must be shipped back to headquarters in Japan to be re-edged. A single service as such costs 300 yuan.
Tel : 86-021-64326390 64326391
Email : info@kai-china.com
● Free resharpening service
● Engraving service – ₩10,000 per one
● Resharpening service – ₩10,000 per one (Shipping cost is charged to purchaser)
● Repairing – Based on actual cost
● The time of sharpening depends on the workload of the technician. Please be patient.
● All repairs should be picked up within three months from the date of completion, otherwise the ownership of the product will be deemed to be waived.
● The Company will not make any compensation for scratches or wear caused by maintenance.
● All maintenance costs for man-made damage will be quoted separately.
● We reserve the right to make appropriate adjustments to the maintenance and repair costs.
Tel : +82(0)2-2071-8717
Email :kai-korea@kai-group.com
All Michel Bras knives which purchased at retail outlets in Kai Cutlery Hong Kong Limited are available for sharpening service. Details and fees are as follows:
※ If you need access to sharpening service, customers must present the receipts together with the knife to our retail outlets to go through the relevant formalities.
● The time of sharpening depends on the workload of the technician. Please be patient.
● All repairs should be picked up within three months from the date of completion, otherwise the ownership of the product will be deemed to be waived.
● The Company will not make any compensation for scratches or wear caused by maintenance.
● All maintenance costs for man-made damage will be quoted separately.
● We reserve the right to make appropriate adjustments to the maintenance and repair costs.
Tel : +852-2558-9682
Email :info@kaihk.com.hk